Terms of Service

These Terms of Service ("Terms") are an agreement between you and LORE STUDY B.V. ("Lore", "we", "us"), established in Amsterdam, the Netherlands. By creating an account or using Lore you accept these Terms and our Privacy Policy. If you do not agree, please do not use Lore.

If you use Lore on behalf of an organisation, you confirm that you may accept these Terms for that organisation.

We give you a personal, non-exclusive, non-transferable and revocable licence to use Lore for your own learning, training or teaching, in line with these Terms. You may not copy, resell, sublicense or offer Lore as a service to others, unless we have agreed this in writing (for example in an organisation agreement).

You must be at least 13 years old to use Lore. If you are under 16, you may only use Lore with permission from a parent or guardian (GDPR Art. 8 and Art. 5 of the Dutch GDPR Implementation Act), which we ask for when you create your account.

You are responsible for keeping your login details safe and for activity on your account. Tell us straight away if you suspect unauthorised access.

You keep full ownership of the study material, notes and other content you upload ("Your Content"). You give us a limited, worldwide licence to store, process, analyse with AI and display Your Content only to provide Lore to you (and, if you share a world with a guild or class, to the people you share it with). We never use Your Content to train AI models. This licence ends when you delete the content or your account, except for copies we must keep by law or that sit in backups for a short time.

You are responsible for having the right to upload Your Content. Do not upload copyrighted books, readers or exams unless you own them or have permission. Rights holders can report infringing content to [FILL IN] or through the request form on our Privacy page; we act on such notices promptly (EU Digital Services Act) and may suspend accounts that repeatedly infringe.

Lore does not record audio or video of you.

Do not upload material that contains other people's personal data, such as names in case files, client documents, emails, photos or recordings of lectures or meetings, unless you are allowed to do so and it is necessary for your studies. Remove or anonymise personal details where you can.

Professional users must follow their employer's confidentiality and data-protection rules and must not upload client-confidential information without permission. You are responsible for the content you upload; we remove unlawful content once we are made aware of it.

Lore relies on carefully selected providers, including Lovable and Supabase (hosting and database), AI providers reached through the Lovable AI Gateway (Google Gemini and OpenAI), Firecrawl (web research for topic-only worlds), Cloudflare Turnstile (bot protection) and Google (optional sign-in). Their own terms and privacy policies apply to the parts they provide. We are not responsible for websites or services of third parties that Lore links to. See our Privacy Policy for how data is shared with these providers.

Lore, including its software, design, characters, artwork, texts and trademarks, belongs to LORE STUDY B.V. or its licensors. These Terms do not give you any rights to them beyond the licence in section 2. Feedback you send us may be used to improve Lore without any obligation to you.

Questions, explanations and other output generated for you from Your Content may be used by you freely for your own learning.

Lore is a study aid and is provided "as is" and "as available". We do our best to keep it running and accurate, but we do not guarantee that it is uninterrupted or error-free.

Questions, cases, feedback, certificates and references to laws or standards are generated by AI and can be wrong or outdated. They are not legal, tax, audit, medical or other professional advice, and a Lore certificate is not an accredited qualification or CPD/PE accreditation. Always check the official sources. Nothing in these Terms limits your statutory rights as a consumer, including the legal guarantee of conformity.

AI in Lore (EU AI Act): Professor Vex, the Oracle and the other characters are AI assistants, not people. Lore is a practice tool for self-study and training. It is not designed or offered to grade, rank or admit students, to decide on exams, certifications or careers, or to monitor behaviour during tests, and its scores and feedback must not be used for those purposes. Scores in Lore only show your own practice progress; a teacher or employer who views progress in a guild remains fully responsible for any assessment they make and must base it on their own judgement. Content generated by AI is marked as such in the app and in exported files.

To the extent permitted by law, we are not liable for indirect or consequential damage, such as lost profits, lost data or a failed exam. Our total liability is limited to the amount you paid us in the 12 months before the event, or EUR 100 if you paid nothing.

These limits do not apply to damage caused by our intent or gross negligence, to death or personal injury, or where mandatory consumer law does not allow them.

If you use Lore for business or professional purposes, you will compensate us for claims by third parties that result from content you uploaded or from your breach of these Terms, including reasonable legal costs. If you are a consumer, this applies only to the extent permitted by consumer law.

You can stop using Lore and delete your account at any time from your profile; your data is then deleted as described in the Privacy Policy.

We may suspend or close an account that seriously or repeatedly breaches these Terms or the law. We will tell you why and, where possible, give you the chance to respond first and to export your data. If we ever stop offering Lore, we will give at least 30 days' notice.

If you use Lore through an app downloaded from an app store (such as the Apple App Store or Google Play), the terms of that store also apply. These Terms are between you and LORE STUDY B.V. only, not the store; the store is not responsible for Lore or its support. If these Terms conflict with mandatory store rules for in-app purchases, those store rules apply to that purchase.

These Terms are governed by Dutch law. If you are a consumer living in another EU/EEA country, you also keep the protection of the mandatory consumer law of your country of residence.

If you have a complaint, please contact us first at [FILL IN]; we aim to reply within 14 days. If we cannot resolve it together, disputes go to the competent court in Amsterdam. As a consumer you may also bring a case before the court of your place of residence.

We do not use arbitration or class-action waivers for consumers; you keep all your statutory rights.

We may update these Terms, for example when we add features or when the law changes. We will tell you about material changes in the app or by email at least 30 days before they take effect; if you do not agree, you can delete your account before then.

LORE STUDY B.V., Amsterdam, the Netherlands. Questions about these Terms or a complaint: email [FILL IN], or use the request form on our Privacy page.